Terms of use

Last updated: November 12, 2026

1. Purpose

These terms govern the use of the ShopKollect platform (https://shop.pixelorigin.com), which lets businesses ("merchants") create an online order-and-collect shop, and lets their customers order from these shops, on the website or in the ShopKollect app.

Creating an account means accepting these terms. The paid subscription is also governed by the terms of sale.

2. Merchant account

Registration is reserved for adult professionals acting for their business. The merchant provides accurate information (identity, company, contact details) and keeps it up to date, keeps their password confidential and remains responsible for actions taken from their account and their team's accounts.

3. The merchant's shop

The merchant is solely responsible for their shop: catalogue, descriptions, photos, prices, availability, allergen information, preparing and handing over orders, collecting payment, invoicing their customers, and complying with the rules that apply to their business (legal notice, terms of sale, VAT, hygiene, consumer law). ShopKollect provides legal page templates to help; the merchant must complete and check them.

Prohibited: unlawful, counterfeit, misleading or hateful products or content, and any use that would harm the platform (bulk sending, intrusion attempts, circumventing limits).

4. Shop customers

Customers order directly from the merchant. The sales contract is between the customer and the merchant, under the shop's terms. A customer account is specific to each shop and can be deleted at any time from the shop or the app.

5. Personal data

For their customers' data (orders, accounts), the merchant is the controller and ShopKollect acts as a processor (Article 28 GDPR): we process this data only to run the shop, on the merchant's instructions; we protect it, host it in the European Union, bind our staff to confidentiality, help the merchant answer their customers' requests, notify them without delay of any data breach, and delete or return the data at the end of the contract. Sub-processors are listed in the privacy policy. For everything else, see that policy.

6. Availability and backups

We do our best to keep the platform available, without guaranteeing uninterrupted service (maintenance, outage, force majeure). Data is backed up daily; merchants can also download an archive of their shop from their dashboard.

7. Suspension and closure

We may suspend a shop, after a warning except in emergencies, for a serious breach of these terms or unlawful content. Merchants can close their account at any time. After closure, shop data is kept as long as legally required and then deleted; merchants may request an export beforehand.

8. Liability

ShopKollect provides a tool; it is not a party to sales between merchants and customers. Its liability towards a merchant, if any, is limited to the amounts that merchant paid for the subscription over the last twelve months, except in case of gross negligence or wilful misconduct.

9. Changes

We may update these terms; merchants are notified by e-mail at least 30 days before a significant change takes effect.

10. Governing law

These terms are governed by French law. For disputes between professionals, failing an amicable agreement, the courts with jurisdiction over the registered office of Pixelorigin are competent.